DrainX Privacy Policy
At DrainX, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, visit our website, or interact with us in any other way. By using our services, you agree to the collection and use of your personal information under this policy.
1. Information We Collect
We collect both personal and non-personal information to provide you with our services efficiently.
Personal Information:
**Contact Details**: Your name, email address, phone number, and mailing address.
**Billing Information**: Payment details necessary for processing transactions.
**Service Information**: Information related to the services you request, such as location, project details, and related preferences.
Non-Personal Information:
**Website Usage**: Information collected automatically, such as IP address, browser type, pages visited, and interaction data when you use our website.
**Cookies**: We use cookies to improve website functionality and analyse traffic. Cookies can be disabled through your browser settings.
2. How We Use Your Information
We use your personal information to:
- Provide and improve our products and services.
- Process orders, invoices, and payments.
- Communicate with you regarding service updates, offers, and relevant information.
- Respond to inquiries and provide customer support.
- Comply with legal obligations and ensure safety and security.
3. How We Share Your Information
We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:
- **Service Providers**: We may share information with trusted partners who assist us in delivering our services (e.g., payment processors, delivery services).
- **Legal Obligations**: We may disclose information if required by law or in response to valid legal requests.
- **Business Transfers**: In the event of a merger, acquisition, or sale of DrainX, your personal information may be transferred as part of the transaction.
4. Data Security
We take data security seriously at DrainX. We implement a variety of measures, including encryption and secure servers, to protect your personal information from unauthorized access, use, or disclosure.
While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security, but we are committed to doing our best to protect your data.
5. Your Rights
You have the right to:
- **Access** the personal data we hold about you.
- **Correct** any inaccuracies in your personal information.
- **Request deletion** of your data where applicable.
- **Object to or restrict** the processing of your data.
- **Withdraw consent** to the use of your information at any time.
If you would like to exercise any of these rights, please contact us using the details below.
6. Retention of Information
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. We will securely dispose of data that is no longer needed for these purposes.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any linked websites you visit.
8. Children's Privacy
DrainX services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 16, we will take steps to delete that information.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
**DrainX Customer Support**
Email: support@drainx.co.uk
Phone: (+44) 07377 674321
Address: DrainX, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
By using our services or website, you agree to the terms outlined in this Privacy Policy.
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This Privacy Policy was last updated on 1st October 2024